{"id":517566,"url":"\/faq\/","layout":"standard","version":"2026-05-19T20:45:16.000000Z","blocks":[{"id":5088030,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":1,"items":[{"id":5088033,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128029957,"value":"<p>\u200bI don\u2019t believe in the \"pile it high, sell it cheap\" model of fast fashion. Polite Defiance operates on a made-to-order (on-demand) basis. This means your garment doesn't exist until you press the \"order\" button. By printing only what is needed, I eliminate the industry standard of overproduction, where millions of unsold items end up in landfills or incinerators every year.<\/p>"},"borderRadius":{"id":128029958,"value":"4px"},"textColor":{"id":128029959,"value":"#{text.color}"},"backgroundColour":{"id":128029960,"value":"#0000"}}}],"properties":{"title":{"id":128029891,"value":"How is your clothing manufactured?"},"padding":{"id":128029895,"value":"6"},"fullWidth":{"id":128029896,"value":"0"},"fullBackgroundColor":{"id":128029897,"value":"#fff0"},"published":{"id":128029898,"value":"1"},"conditions":{"id":128029899,"value":"[]"},"questionMeta":{"id":128029954,"value":"How is your clothing manufactured?"},"answerMeta":{"id":128029955,"value":"<p>\u200bI don\u2019t believe in the \"pile it high, sell it cheap\" model of fast fashion. Polite Defiance operates on a made-to-order (on-demand) basis. This means your garment doesn't exist until you press the \"order\" button. By printing only what is needed, I eliminate the industry standard of overproduction, where millions of unsold items end up in landfills or incinerators every year.<\/p>"},"template":{"id":128029956,"value":"expandable"}}},{"id":5088034,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":2,"items":[{"id":5088035,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128029970,"value":"<p>\u200b\"Drop-shipping\" is often shorthand for low-quality, mass-produced items from untraceable sources. I am the opposite. While I use a professional fulfillment partner to print and ship, every slogan is my own, and every garment has been vetted for quality and ethics.<\/p><p>\u200bAs a textile design graduate, I care as much about the fabric as I do the message. My pieces are printed as close to you as possible to keep the carbon footprint low, using high-quality GOTS-certified organic cotton, water-based vegan inks, and plastic-free packaging.\u00a0<\/p>"},"borderRadius":{"id":128029971,"value":"4px"},"textColor":{"id":128029972,"value":"#{text.color}"},"backgroundColour":{"id":128029973,"value":"#0000"}}}],"properties":{"title":{"id":128029961,"value":"Are you just another drop-shipping brand?"},"questionMeta":{"id":128029962,"value":"Are you just another drop-shipping brand?"},"answerMeta":{"id":128029963,"value":"<p>\u200b\"Drop-shipping\" is often shorthand for low-quality, mass-produced items from untraceable sources. I am the opposite. While I use a professional fulfillment partner to print and ship, every slogan is my own, and every garment has been vetted for quality and ethics.<\/p><p>\u200bAs a textile design graduate, I care as much about the fabric as I do the message. My pieces are printed as close to you as possible to keep the carbon footprint low, using high-quality GOTS-certified organic cotton, water-based vegan inks, and plastic-free packaging.&nbsp;<\/p>"},"template":{"id":128029964,"value":"expandable"},"padding":{"id":128029965,"value":"6"},"fullWidth":{"id":128029966,"value":"0"},"fullBackgroundColor":{"id":128029967,"value":"#fff0"},"published":{"id":128029968,"value":"1"},"conditions":{"id":128029969,"value":"[]"}}},{"id":5088039,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":3,"items":[{"id":5088040,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128030434,"value":"<p>\u200bI am a UK based independent brand. To keep the carbon footprint of your order low, items are printed and finished in the location closest to you. This avoids the environmental cost of shipping finished stock back and forth across oceans before it even reaches your door. I ship worldwide.<\/p>"},"borderRadius":{"id":128030435,"value":"4px"},"textColor":{"id":128030436,"value":"#{text.color}"},"backgroundColour":{"id":128030437,"value":"#0000"}}}],"properties":{"title":{"id":128030425,"value":"Where is Polite Defiance based and where do you ship?"},"questionMeta":{"id":128030426,"value":"Where is Polite Defiance based and where do you ship?"},"answerMeta":{"id":128030427,"value":"<p>\u200bI am a UK based independent brand. To keep the carbon footprint of your order low, items are printed and finished in the location closest to you. This avoids the environmental cost of shipping finished stock back and forth across oceans before it even reaches your door. I ship worldwide.<\/p>"},"template":{"id":128030428,"value":"expandable"},"padding":{"id":128030429,"value":"6"},"fullWidth":{"id":128030430,"value":"0"},"fullBackgroundColor":{"id":128030431,"value":"#fff0"},"published":{"id":128030432,"value":"1"},"conditions":{"id":128030433,"value":"[]"}}},{"id":5088041,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":4,"items":[{"id":5088042,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128030447,"value":"<p>\u200bSustainability isn't a buzzword here; it's a requirement.<\/p><ul><li><p>\u200bOrganic Materials: I use 100% GOTS-certified organic cotton, which uses 91% less water than conventional cotton and zero toxic pesticides.<\/p><\/li><\/ul><ul><li><p>\u200bCircular Economy: I utilize the Remill process. Every item I sell is designed to be sent back once it\u2019s worn out to be recycled into new yarn.<\/p><\/li><\/ul><ul><li><p>\u200bRenewable Energy: My printing partners use renewable energy to power their factories.<\/p><\/li><\/ul><ul><li><p>\u200bPlastic-Free: Your order will arrive in paper packaging that can be recycled or composted\u2026 never plastic poly-bags.<\/p><\/li><\/ul>"},"borderRadius":{"id":128030448,"value":"4px"},"textColor":{"id":128030449,"value":"#{text.color}"},"backgroundColour":{"id":128030450,"value":"#0000"}}}],"properties":{"title":{"id":128030438,"value":"Is your activist clothing really \"sustainable\" and plastic-free?"},"questionMeta":{"id":128030439,"value":"Is your activist clothing really \"sustainable\" and plastic-free?"},"answerMeta":{"id":128030440,"value":"<p>\u200bSustainability isn't a buzzword here; it's a requirement.<\/p><ul><li><p>\u200bOrganic Materials: I use 100% GOTS-certified organic cotton, which uses 91% less water than conventional cotton and zero toxic pesticides.<\/p><\/li><\/ul><ul><li><p>\u200bCircular Economy: I utilize the Remill process. Every item I sell is designed to be sent back once it\u2019s worn out to be recycled into new yarn.<\/p><\/li><\/ul><ul><li><p>\u200bRenewable Energy: My printing partners use renewable energy to power their factories.<\/p><\/li><\/ul><ul><li><p>\u200bPlastic-Free: Your order will arrive in paper packaging that can be recycled or composted\u2026 never plastic poly-bags.<\/p><\/li><\/ul>"},"template":{"id":128030441,"value":"expandable"},"padding":{"id":128030442,"value":"6"},"fullWidth":{"id":128030443,"value":"0"},"fullBackgroundColor":{"id":128030444,"value":"#fff0"},"published":{"id":128030445,"value":"1"},"conditions":{"id":128030446,"value":"[]"}}},{"id":5088043,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":5,"items":[{"id":5088044,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128030460,"value":"<p>\u200bWearing a slogan is an act of resistance, but I want to fund the revolution, too. I commit to donating 5% of all profits to charities working on the front lines of social justice, LGBTQ+ rights, and disability advocacy. I believe in purpose over profit, always.<\/p>"},"borderRadius":{"id":128030461,"value":"4px"},"textColor":{"id":128030462,"value":"#{text.color}"},"backgroundColour":{"id":128030463,"value":"#0000"}}}],"properties":{"title":{"id":128030451,"value":"How do you support the communities you represent?"},"questionMeta":{"id":128030452,"value":"How do you support the communities you represent?"},"answerMeta":{"id":128030453,"value":"<p>\u200bWearing a slogan is an act of resistance, but I want to fund the revolution, too. I commit to donating 5% of all profits to charities working on the front lines of social justice, LGBTQ+ rights, and disability advocacy. I believe in purpose over profit, always.<\/p>"},"template":{"id":128030454,"value":"expandable"},"padding":{"id":128030455,"value":"6"},"fullWidth":{"id":128030456,"value":"0"},"fullBackgroundColor":{"id":128030457,"value":"#fff0"},"published":{"id":128030458,"value":"1"},"conditions":{"id":128030459,"value":"[]"}}},{"id":5088045,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":6,"items":[{"id":5106423,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128688633,"value":"<p>\u200bBecause I am an independent shop, I take quality personally. If there\u2019s an issue with your order, you\u2019ll be talking to a real person (me), not a bot. I stand by the durability and print quality of my products\u2026 if yoir item is for some reason faulty then you can return it to Teemill, the policy of which is outlined above.<\/p>"},"borderRadius":{"id":128688634,"value":"4px"},"textColor":{"id":128688635,"value":"#{text.color}"},"backgroundColour":{"id":128688636,"value":"#0000"}}}],"properties":{"title":{"id":128030464,"value":"What if my item is faulty or the print isn't right?"},"padding":{"id":128030468,"value":"6"},"fullWidth":{"id":128030469,"value":"0"},"fullBackgroundColor":{"id":128030470,"value":"#fff0"},"published":{"id":128030471,"value":"1"},"conditions":{"id":128030472,"value":"[]"},"questionMeta":{"id":128688630,"value":"What if my item is faulty or the print isn't right?"},"answerMeta":{"id":128688631,"value":"<p>\u200bBecause I am an independent shop, I take quality personally. If there\u2019s an issue with your order, you\u2019ll be talking to a real person (me), not a bot. I stand by the durability and print quality of my products\u2026 if yoir item is for some reason faulty then you can return it to Teemill, the policy of which is outlined above.<\/p>"},"template":{"id":128688632,"value":"expandable"}}},{"id":5088049,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":7,"items":[{"id":5088050,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":128030499,"value":"<p>\u200bYes. All garments are made from 100% organic cotton and printed with water-based inks. No animal products are used in the clothing or the printing process, and I am proud to use PETA Approved Vegan materials.<\/p><p><\/p>"},"borderRadius":{"id":128030500,"value":"4px"},"textColor":{"id":128030501,"value":"#{text.color}"},"backgroundColour":{"id":128030502,"value":"#0000"}}}],"properties":{"title":{"id":128030490,"value":"Is Polite Defiance a Vegan brand?"},"questionMeta":{"id":128030491,"value":"Is Polite Defiance a Vegan brand?"},"answerMeta":{"id":128030492,"value":"<p>\u200bYes. All garments are made from 100% organic cotton and printed with water-based inks. No animal products are used in the clothing or the printing process, and I am proud to use PETA Approved Vegan materials.<\/p><p><\/p>"},"template":{"id":128030493,"value":"expandable"},"padding":{"id":128030494,"value":"6"},"fullWidth":{"id":128030495,"value":"0"},"fullBackgroundColor":{"id":128030496,"value":"#fff0"},"published":{"id":128030497,"value":"1"},"conditions":{"id":128030498,"value":"[]"}}},{"id":5105681,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":0,"items":[{"id":5155715,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":130231943,"value":"<p>I hope you love your order, but completely understand there may be times when you need to return something to me.<\/p><p>If you need any help, or have any questions about a return, please use the <a target=\"_blank\" href=\"https:\/\/teemill.com\/contact\/\" rel=\"noreferrer noopener\">contact form<\/a> to get in touch with my print partner\/supplier, the Teemill support team.<\/p><p><\/p><h5><strong>What is your returns policy?<\/strong><\/h5><p>For full terms and to check the status of your item and whether it can be returned, click the \"delivery and returns\" on the footer of any page of this website.<\/p><p><\/p><p>If your order meets our returns policies, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. If you're in the UK we provide a Freepost returns address. For EU\/ International orders you'll need to pay to post the items back to us.<\/p><p><\/p><p>However, unless they are defective, we cannot accept returns of custom products or any products that have been washed or worn.<\/p><p><\/p><p><\/p>"},"borderRadius":{"id":130231944,"value":"4px"},"textColor":{"id":130231945,"value":"#{text.color}"},"backgroundColour":{"id":130231946,"value":"#0000"}}}],"properties":{"title":{"id":128670150,"value":"What is your returns policy?"},"padding":{"id":128670154,"value":"6"},"fullWidth":{"id":128670155,"value":"0"},"fullBackgroundColor":{"id":128670156,"value":"#fff0"},"published":{"id":128670157,"value":"1"},"conditions":{"id":128670158,"value":"[]"},"questionMeta":{"id":130231940,"value":"What is your returns policy?"},"answerMeta":{"id":130231941,"value":"<p>I hope you love your order, but completely understand there may be times when you need to return something to me.<\/p><p>If you need any help, or have any questions about a return, please use the <a target=\"_blank\" href=\"https:\/\/teemill.com\/contact\/\" rel=\"noreferrer noopener\">contact form<\/a> to get in touch with my print partner\/supplier, the Teemill support team.<\/p><p><\/p><h5><strong>What is your returns policy?<\/strong><\/h5><p>For full terms and to check the status of your item and whether it can be returned, click the \"delivery and returns\" on the footer of any page of this website.<\/p><p><\/p><p>If your order meets our returns policies, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. If you're in the UK we provide a Freepost returns address. For EU\/ International orders you'll need to pay to post the items back to us.<\/p><p><\/p><p>However, unless they are defective, we cannot accept returns of custom products or any products that have been washed or worn.<\/p><p><\/p><p><\/p>"},"template":{"id":130231942,"value":"expandable"}}},{"id":5155716,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":8,"items":[{"id":5155717,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":130231956,"value":"<p>\u200bAbsolutely not. Every single piece in our collection features human created prints that are 100% conceptualized, styled, and curated by me. I am deeply committed to offering non AI generated apparel and authentic feminist art.<\/p><blockquote><p>\u200bFor my initial collections, I am utilizing the human-created design assets available within the Teemill Studio. This acts as a creative springboard while I work on building up the brand, allowing me to test concepts until I have enough of my own completely custom designs to transition over altogether. Every asset used is human-made, ensuring you are always supporting real artistic work and sustainable, circular fashion<\/p><\/blockquote>"},"borderRadius":{"id":130231957,"value":"4px"},"textColor":{"id":130231958,"value":"#{text.color}"},"backgroundColour":{"id":130231959,"value":"#0000"}}}],"properties":{"title":{"id":130231947,"value":"Are your clothing designs and graphic prints AI-generated?"},"questionMeta":{"id":130231948,"value":"Are your clothing designs and graphic prints AI-generated?"},"answerMeta":{"id":130231949,"value":"<p>\u200bAbsolutely not. Every single piece in our collection features human created prints that are 100% conceptualized, styled, and curated by me. I am deeply committed to offering non AI generated apparel and authentic feminist art.<\/p><blockquote><p>\u200bFor my initial collections, I am utilizing the human-created design assets available within the Teemill Studio. This acts as a creative springboard while I work on building up the brand, allowing me to test concepts until I have enough of my own completely custom designs to transition over altogether. Every asset used is human-made, ensuring you are always supporting real artistic work and sustainable, circular fashion<\/p><\/blockquote>"},"template":{"id":130231950,"value":"expandable"},"padding":{"id":130231951,"value":"6"},"fullWidth":{"id":130231952,"value":"0"},"fullBackgroundColor":{"id":130231953,"value":"#fff0"},"published":{"id":130231954,"value":"1"},"conditions":{"id":130231955,"value":"[]"}}},{"id":5155718,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":9,"items":[{"id":5155719,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":130231969,"value":"<p>\u200b<\/p><p>While my designs are entirely human-made, I utilise AI-assisted tools for my marketing and product mockups. As an independent, bootstrapping start-up business, traditional studio photography, model hiring, and sample printing costs are incredibly high.<\/p><blockquote><p><\/p><p>\u200bUsing AI for my product displays allows me to work within a limited budget and pour my time directly into other, frankly more interesting, aspects of the business, like working on my own bespoke collections and talking to my wonderful customers.<\/p><\/blockquote>"},"borderRadius":{"id":130231970,"value":"4px"},"textColor":{"id":130231971,"value":"#{text.color}"},"backgroundColour":{"id":130231972,"value":"#0000"}}}],"properties":{"title":{"id":130231960,"value":"Why do you use AI-assisted product photography for your store?"},"questionMeta":{"id":130231961,"value":"Why do you use AI-assisted product photography for your store?"},"answerMeta":{"id":130231962,"value":"<p>\u200b<\/p><p>While my designs are entirely human-made, I utilise AI-assisted tools for my marketing and product mockups. As an independent, bootstrapping start-up business, traditional studio photography, model hiring, and sample printing costs are incredibly high.<\/p><blockquote><p><\/p><p>\u200bUsing AI for my product displays allows me to work within a limited budget and pour my time directly into other, frankly more interesting, aspects of the business, like working on my own bespoke collections and talking to my wonderful customers.<\/p><\/blockquote>"},"template":{"id":130231963,"value":"expandable"},"padding":{"id":130231964,"value":"6"},"fullWidth":{"id":130231965,"value":"0"},"fullBackgroundColor":{"id":130231966,"value":"#fff0"},"published":{"id":130231967,"value":"1"},"conditions":{"id":130231968,"value":"[]"}}}],"properties":{"title":{"id":128029887,"value":"FAQ"},"isStorePage":{"id":128029888,"value":"1"},"description":{"id":128029889,"value":"Get answers to common questions I recieve about my sustainable socially consious clothing collections at Polite Defiance"},"ogImage":{"id":128029890,"value":"https:\/\/images.podos.io\/hkoo41aasnspaplszow24vlgbobvabldq3vwc5jkvzrgf422.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":431163,"edited":true}